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Is the Membership paid monthly or annually?
Payment is collected in full at the time you sign up. Your SHIFT membership renews on an annual basis. Our Member Services team will reach out six weeks prior to your renewal date to confirm payment and renewal status.
Can I use my health insurance to pay for my membership?
SHIFT is a private, fee-based membership model – we do not work directly with insurance. However, if applicable, you may be able to apply up to $3,200 of HSA/FSA funds toward the Membership fee. Individuals may also request a superbill after the provision of services in order to submit a claim for reimbursement; however, SHIFT cannot guarantee that any fees paid are covered by applicable health insurance or other third-party payment plans.
Do I need to keep my insurance?
Yes. You will need health insurance to cover any supplemental lab analysis, pharmaceuticals, vaccinations, screenings, and diagnostic imaging performed by specialists and providers outside of SHIFT.
How do I become a Member?
Primary Care Membership
How is SHIFT different from other primary care medicine providers?
We go beyond a standard primary care experience by creating comprehensive lifestyle plans involving doctors, physical therapists, registered dietitians, and fitness experts. Not only do we take care of you when you are sick, but we work with you to optimize your health to overcome life’s challenges and increase your longevity and healthspan.
Would I keep my primary care provider?
The choice is yours. SHIFT physicians can serve as your primary care physician or collaborate with your existing care providers.
Does SHIFT have multiple facilities?
We currently have one facility located in downtown Chicago (River North). Our Primary Care Membership and other concierge services offer telehealth options for added convenience and accessibility to your physician and multidisciplinary team.
What is the nature of the relationship between Members and their SHIFT physician?
Members have 24/7 direct access to their SHIFT physician. Our board-certified internal medicine physicians take the time to foster a personalized relationship with Members and provide a supportive healthcare experience.
Do I have to go to SHIFT’s medical office if I am sick?
Primary Care Members may contact our physicians and often receive care via telehealth appointments. However, in some cases, based on medical need, your SHIFT physician may ask you to meet in person.
Is SHIFT affiliated with any specific hospital or health system?
SHIFT is institution-agnostic, meaning we are not tied to or bound to any single health system or provider group. This allows us to coordinate the best-in-class specialty care for our Members. We have strong relationships with prominent Chicago-based health systems and work closely with others across the country.
Can SHIFT expedite my specialist appointments?
We work on your behalf to find the right specialist for your needs. We leverage our preferred networks across various specialties to expedite scheduling whenever possible.
What are my upgrade options?
SHIFT offers a suite of services provided by subject matter experts to our Members looking to supplement their care.
How do I request medical records?
Members may contact our Clinical Care Coordinators at
medical@shiftlife.com to request medical records. Other parties requesting on behalf of Members may fax requests to our medical team at (312) 277-5252 or call our medical office at
(312) 566-4210 .
Do you see children?
No. You must be over 18 years of age to be a SHIFT Member.
Executive Physical
What is an Executive Physical?
An executive physical is an in-depth health assessment that is traditionally provided to busy professionals and executives. Executive physicals typically evaluate overall health and include screenings for various health risks and conditions. These exams sometimes include consultations with specialists with a focus on medical recommendations to promote health and wellness.
Why should you have an Executive Physical at SHIFT?
SHIFT offers an elevated, forward-looking experience focused on delivering patient-centered, accessible, and innovative care. Your physicians discuss your specific health concerns and questions in depth. We believe that understanding the conditions of your life, your patterns of behavior, your values, and your aspirations is essential to providing the best care. We use a much broader range of diagnostic tests in combination with insights from one-on-one consultations to establish your true health baseline. Together, you and your doctor explore options as well as action steps to treat existing medical conditions, manage health risks, and build health for the future. This single-day health experience culminates with a discussion with your physician and a review of data, recommendations, and resources.
How is SHIFT’s Executive Physical different from a typical physical at a doctor’s office?
Unlike traditional healthcare experiences that are largely transactional, reactive, and brief, our Executive Physical involves an end-to-end examination process that takes into consideration every aspect of your health and well-being. Our Chicago-based concierge medical team conducts a wide range of diagnostic tests, including laboratory analysis, DEXA body composition scan, and VO2 max testing, to uncover health risks and to understand the current state of your health at a fundamental level. In one-on-one consultations, our medical experts empower you to address current risks and prevent future issues through lifestyle modifications focused on healthspan and longevity.
How easy is it to schedule my Executive Physical?
Scheduling your Executive Physical is seamless and convenient. You can schedule your appointment entirely online – we provide you with a link to schedule up to 90 days in advance.
What bloodwork is completed during the Executive Physical?
We conduct a comprehensive lab panel, including:
Lipid panel Complete blood count with differential and platelets Complete metabolic panel Urinalysis Hemoglobin A1c Vitamin D labs Thyroid-stimulating hormone Ferritin
Our physicians may add specific tests based on age, gender, and clinical indication. Certain labs may be billed directly to insurance.
What should I expect on the day of my Executive Physical?
On the day of your Executive Physical, our concierge care team will guide you through each element of your day efficiently. You begin with diagnostic testing, enjoy a nutritious breakfast, receive an in-depth physical, discuss your health with your physician, and consult with nutrition, fitness, and recovery experts. You finish the day with a final conversation with your physician to address outstanding questions, summarize recommendations, and solidify your action plan.
How should I prepare for my Executive Physical? What do I need to bring and wear?
Dress comfortably – we recommend wearing workout gear, athletic shoes, and clothes with minimal metal/zippers. Feel free to store any belongings or a change of clothing in a personal locker in our spacious locker rooms. Do not consume food or beverages (besides water) at least four hours before your visit, and do not drink any caffeinated beverages after midnight before your visit. Take all current medications as prescribed, and do not exercise in the morning, as this may skew certain diagnostic results.
What options do I have for travel and parking on the day of my Executive Physical?
SHIFT is located at 750 N. Orleans Street, on the southwest corner of N. Orleans Street and Chicago Avenue. Metered and lot parking are available within walking distance. To pay for metered street parking, use the
Park Chicago App . Use
Spot Hero for surface lot and garage parking in the vicinity. SHIFT is located one block from the
CTA brown line Chicago stop.
What is your rescheduling and cancellation policy?
Executive Physical appointments canceled or rescheduled less than five (5) business days prior to the scheduled date will be subject to a $250 cancellation fee. Please call SHIFT at
(312) 566-4210 for all cancellation and rescheduling needs.
Executive Health Programs
How does billing work for corporate programs?
SHIFT can customize a company’s billing arrangements based on how the company intends to offer the program. We can bill the company directly via monthly invoicing for individuals seen or collect payment upfront from individuals and provide a receipt for company reimbursement.
Are corporate discounts available?
Discounts are available for groups based on size or for those that choose to prepay for services.
How far in advance do I need to schedule an appointment?
Our schedules open for booking up to three months in advance. Generally, individuals can book an Executive Physical appointment within two to four weeks.
How long is the Executive Physical?
The initial Executive Physical is five to six hours in length, with breakfast and lunch provided.
Do you include spouses in your Corporate programs?
Yes. Each company determines eligibility for Corporate programs, which frequently involve including spouses/partners.
Can my group be scheduled all on the same day?
Yes. SHIFT may make accommodations for teams to come on the same day or consecutive days based on the size of the group.
Will my health insurance cover any part of my Executive Health Membership?
SHIFT is a private fee-based membership model – we do not work directly with insurance. If self-pay, individuals may request a superbill after the provision of services in order to submit a claim for reimbursement; however, SHIFT cannot guarantee that any fees paid are covered by applicable health insurance or other third-party payment plans.
Can an individual’s medical information be shared with their employer?
Employees’ medical information is strictly confidential and will never be shared with their employers. A notice of privacy practices will be provided directly to the individual once an Executive Physical is scheduled.
Are there additional locations? Can the Executive Physical be done remotely?
SHIFT offers Executive Physicals at the Chicago location in River North. Because of the diagnostics performed, the physical cannot be done remotely, but telehealth services are available for those in Corporate Care Plus.
Advanced PT & Recovery
Do I need to have an injury to receive physical therapy?
No. Physical therapy is not used only for recovering from injuries, it’s also beneficial for maintaining and improving overall physical health. Physical therapists are experts in the body’s bones, muscles, tendons, and joints, and they excel at identifying movement dysfunctions and imbalances that cause injury or may lead to future injury. Our experts use a combination of hands-on treatment with exercises to correct faults, prevent future injuries, manage pain, improve functionality, and optimize performance.
Do I need to see my physician for a prescription for physical therapy?
No. Illinois is a direct access state, so you can see a physical therapist without a doctor's referral. If the evaluation reveals a more complex medical need, your physical therapist will require that you see a physician first. Regardless, to maintain adequate care coordination, your physical therapist will send notice to your primary care provider that you have begun physical therapy.
What is performance physical therapy?
Performance physical therapy focuses on diagnosing, managing, and treating musculoskeletal disorders and injuries, including post-surgical rehab, sports injuries, arthritis, chronic pain syndromes, and tendinopathies. It aims to go beyond reactive care, helping individuals improve their overall health and longevity by restoring and enhancing their physical performance, educating them on injury prevention, and elevating their baseline beyond pre-injury levels.
Do you accept insurance?
We do not work directly with insurance. If self-pay, individuals may request a superbill after the provision of services in order to submit a claim for reimbursement; however, SHIFT cannot guarantee that any fees paid are covered by applicable health insurance or other third-party payment plans. Unlike most PT clinics that schedule you to see the physical therapist three times a week, often alongside other patients, SHIFT instead prioritizes one-on-one sessions to fully address your needs and concerns. By focusing on personalized care, we aim to reduce the total number of visits you require, typically resulting in treatment once or twice a week. In the long run, this may result in lower overall costs compared to traditional PT practices, especially when considering factors like deductibles, co-pays, and additional visits.
Customized Fitness Programming
Do I need to be a SHIFT Member to sign up for Customized Fitness Programming?
No. Anyone interested in taking the next step in their fitness journey is invited to sign up for a customized fitness program. We require a 30-minute consultation (additional fee may apply) with our fitness expert to better understand your goals, ability level, limitations, and unique considerations.
Will nutrition and recovery elements be incorporated into my fitness program?
Your fitness program will include warm-up and cool-down elements as well as mobility exercises, if applicable. However, if you need a formal physical therapy and recovery program, consider our Advanced PT & Recovery sessions. Nutrition recommendations will not be included in your fitness program, but you can opt to pair your 12-week fitness plan with our 12-week nutrition coaching program, Fuel U, for optimal results.
What is the turnaround time for my fitness program?
After your initiation consultation, your fitness program will be delivered via the Trainerize® app within five business days.
Golf TPI Program
What is TPI Golf?
The Titleist Performance Institute (TPI) is a program that trains golf professionals, personal trainers, physical therapists, chiropractors, and medical practitioners to understand the correlation between a golfer's physical limitations and swing flaws.
How long does it take to see results from the TPI Program?
Results can vary depending on individual goals, commitment to the program, and current physical condition. Typically, strength, flexibility, and golf performance improvements can be seen within a few weeks to a few months of consistent training.
Can the TPI program help with golf-related injuries?
Yes, the TPI program includes assessments and exercises designed to help prevent and rehabilitate golf-related injuries. The program aims to improve overall body function and reduce the risk of injury by addressing physical limitations and imbalances.
Is there anything I need to bring on the day of my Assessment?
Wear comfortable clothing suitable for movement and exercise.
Will nutrition and lifestyle be considered during my Assessment?
TPI assessments primarily focus on physical factors related to golf performance and injury prevention, such as flexibility, strength, and mobility. However, if you are interested in getting nutrition support to help complement your golf-related training, consider our nutrition offering,
Fuel U .
Fuel U Nutrition Coaching
Do I need to be a SHIFT Member to receive an Individual Nutrition Consultation?
No. Anyone interested in taking the next step in their nutrition journey is invited to sign up for an individual nutrition consultation. SHIFT Members who wish to supplement their care with added nutrition support are invited to upgrade their membership with our nutrition coaching program,
Fuel U , or may sign up for an Individual Nutrition Consultation.
Can I sign up for Fuel U nutrition coaching after I’ve completed an Individual Nutrition Consultation?
Yes. Many of our clients choose to continue their nutrition journey by signing up for our 12-week nutrition coaching program for ongoing accountability and more in-depth fuel planning. Should you choose to sign up for Fuel U after your Individual Nutrition Consultation, the cost of your single session is credited against the total Fuel U program charge.
How do I sign up and how quickly can I schedule my Individual Nutrition Consultation?
Fill out our
INC Services Agreement in less than five minutes. After your submission, our nutrition team will reach out to schedule your consultation, typically within one week for an in-person or virtual meeting.
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